The Lee’s Spare Parts & Performance Commitment to our Customers

Lee’s Spare Parts & Performance is committed to providing the highest standards of service as we bring you our comprehensive range of Automotive parts and Equipment from around the world. To ensure you always have a great experience with us, we have summarized key points of trading with Lee’s Spare Parts & Performance.

Purchasing from Lee’s Spare Parts & Performance

A pay as you go account will be created for you, keeping a record of your purchases for re-ordering. Further, you will automatically join our mailing list and receive our newsletter, special offers and invitations to our Store activities.

Trade Account Customers

This is a debtor account that will require a formal credit application to be lodged. You too will join our mailing list and receive news, offers and invitations to our Store events. Contact us to arrange for an application to be provided.

Placing an order

Returns & Exchange Policy:

If you are not completely satisfied with your purchase, you may return it to Lee’s Spare Parts & Performance within 14 days of the original purchase date.
You may choose a refund, credit, or exchange if the item received:
  • Has been incorrectly supplied
  • Is unsuitable for the task
  • Is faulty, unsafe, or damaged
  • Is significantly different from that advertised
For all return inquiries, email sales@lsp.parts

Return Policy:

For comprehensive details regarding our return process, please refer to our return policy. It covers eligibility, timelines, and any requirements for returns. If you have any questions afterward, don’t hesitate to contact our customer service team for assistance.
  • Returns are allowed within 14 days of receiving your order.
  • Items must be unused and in the original saleable condition.
  • We do not refund shipping charges, duties, and taxes.
  • Electronic modules and sensors cannot be returned unless supplied incorrectly and only within 14 days of purchase.
  • We reserve the right to repair any product if the problem is minor within a reasonable time.
  • In all cases, proof of purchase must be provided.
  • The return policy applies to purchases made from the Lee’s Spare Parts & Performance website and in Store
  • Customers are responsible for all return shipping costs.
  • SALE or CLEARANCE ITEMS: Please note we do not accept returns.
  • We are not required to provide a refund for a change of mind. However, in certain cases, this will be considered if the item is returned undamaged and in the original packaging within 14 days of purchase. A restocking fee of up to 25% may be charged.

Faulty Product Policy:

  • For all faulty inquiries, email sales@lsp.parts
  • Please include the order number and, if possible, a photo of your damaged item.
  • We will arrange a free return, refund, or replacement for you at no additional cost.
  • Please note that we're unable to offer a repair, replacement, or refund for items that you have owned for more than 6 months.
  • Items that have been damaged due to normal wear and tear, by accident, or through misuse will not be considered faulty.

Financing

Lee’s Spare Parts & Performance accepts payments by AfterPay and ZipPay
Contact us for details.

Design and Manufacture

Descriptions and pictures resemble the actual product as closely as possible. However, as a result of continued efforts to improve and update our merchandise, changes are unavoidable so images and specifications will sometimes vary. We have made every effort to ensure that all information in the catalogue is accurate but errors can occur and it is important to properly research products before making a purchase.

Prices

Prices are subject to change without notice.

Shipments

In the absence of special instructions on how to ship we will use our experience and best judgement in forwarding orders. If you have special delivery requirements we will endeavour to comply. Hazardous material delivery is sometimes governed by government regulation and often may not be allowed to be shipped by air. We will do our very best to ship your order on the day the order is placed.

Hazardous Products

Our first choice will always be to source non-hazardous products but this is not always possible and there still are quite a few items that are considered hazardous. Products in this category must be treated with caution and only used according to direction and government regulation. All necessary health and safety precautions are the responsibility of users and Lee’s Spare Parts & Performance accepts no responsibility for improper handling.

Transaction Currency

We only accept payment in AUD. All our transactions are processed and settled in AUD.
We reserve the right to update or modify this Terms & Conditions at any time. Any changes will be posted on this page with the updated effective date. Your continued use of our website after any changes indicates your acceptance of the updated policy.