Purpose

This policy outlines the procedures and terms for handling special orders at Lee’s Spare Parts & Performance. Special orders are items not typically stocked in our inventory but requested by customers. This policy ensures clarity and consistency in managing such orders.

Definition of Special Orders

A special order refers to any product that is not part of our regular inventory and is specifically ordered at the request of a customer. This includes, but is not limited to:
  • Customised products.
  • Items sourced from third-party suppliers.
  • Products requiring specific configurations or specifications.

Placing a Special Order

1. Customer Request: Customers may request a special order in-store, via phone, or through our website.
2. Order Confirmation:
  • A detailed description of the product, including specifications, will be provided to the customer for approval.
  • The customer must review and confirm the order details before the order is processed.

3. Deposit Requirement:

  • A non-refundable deposit of 50% is required at the time of placing the order.
  • The deposit amount will be applied to the total cost of the order.

Pricing and Payment

4. Pricing:
  • The price of special orders will be determined based on supplier costs, shipping fees, and any applicable customisation charges.
  • Customers will be informed of the total cost before the order is finalised.
5. Full Payment:
  • Full payment is required before the item is delivered or collected.
  • Payment methods accepted include AfterPay and ZipPay

Delivery and Collection

6. Estimated Timeframes:
  • Customers will be provided with an estimated delivery or collection timeframe at the time of order placement.
  • Delivery times are subject to supplier availability and shipping conditions.
7. Notification:
  • Customers will be notified when their order is ready for collection or has been dispatched for delivery.
8. Collection:
  • Special orders must be collected within 14 days of notification. Uncollected items may incur storage fees.

Changes and Cancellations

9. Changes:
  • Changes to special orders may not be possible once the order has been placed with the supplier. Any changes are subject to supplier approval and may incur additional fees.
10. Cancellations:
  • Special orders cannot be cancelled once the order has been confirmed and processed.
  • The non-refundable deposit will not be returned in the event of a cancellation.

Returns and Refunds

11. Non-Returnable Items:
  • Special orders are non-returnable and non-refundable unless the item is defective or does not match the confirmed order specifications.

12. Defective Items:

  • If a special order is defective, customers must notify us within 7 days of collection or delivery.
  • Defective items will be repaired, replaced, or refunded in accordance with Australian Consumer Law.

Customer Responsibilities

13. Accuracy of Information:
  • Customers are responsible for providing accurate and complete information when placing a special order.
14. Timely Collection:
  • Customers must collect their orders within 14 days to avoid additional fees.

Store Rights

15. Refusal of Orders:
  • Lee’s Spare Parts & Performance reserves the right to refuse any special order request at its discretion.
16. Policy Amendments:
  • This policy may be updated or amended at any time. Customers will be notified of significant changes.

Contact Information

For any questions or concerns regarding special orders, please contact us at:
By placing a special order, customers agree to the terms outlined in this policy.
Effective Date: 22/10/2025