Purpose

This policy outlines the terms and conditions for product returns at Lee’s Spare Parts & Performance, in compliance with Australian Consumer Law (ACL). It ensures transparency and fairness for both the customer and the store.

Your Rights Under Australian Consumer Law

Under the Australian Consumer Law, customers are entitled to a refund, replacement, or repair if a product:
  • Is faulty or defective
  • Does not match the description provided.
  • Fails to perform as intended or advertised.
These rights apply regardless of whether the product was purchased in-store or online. However, customers are not entitled to a refund or exchange if they:
  • Simply change their mind
  • Find the product cheaper elsewhere.
  • Misuse the product in a way that caused the issue

Conditions for Returns

1. Proof of Purchase:

A valid proof of purchase is required for all returns. This may include a receipt, tax invoice, or bank statement showing the transaction.

2. Timeframe for Returns:

Returns must be initiated within 14 days of purchase, except where the product is faulty or does not meet ACL guarantees.

3. Product Condition:

Products must be returned in their original condition, including packaging, tags, and accessories, unless the product is faulty.

Refunds, Replacements, and Repairs

1. Refunds:

Refunds will be issued using the original payment method. For purchases made via credit or debit card, the refund will be processed to the same card.

2. Replacements:

If a product is faulty, customers may choose a replacement of the same or similar item, subject to availability.

3. Repairs:

For products that can be repaired, we will arrange for the repair at no cost to the customer. If the product cannot be repaired within a reasonable time, a refund or replacement will be offered.

Change of Mind Returns

1. Eligibility:

While not required by law, Lee’s Spare Parts & Performance may accept change of mind returns at its discretion. This policy applies only to products that:
  • Are unused and in their original condition.
  • Include all original packaging, tags, and accessories.

2. Exclusions

The following items are not eligible for change of mind returns:
  • Perishable goods
  • Personalised or customised items.
  • Intimate apparel or hygiene products.
  • Sale or clearance items.

3. Restocking Fee:

A restocking fee of 20% may apply to change of mind returns.

Process for Returns

1. In-Store Returns:

Customers can return products to any Lee’s Spare Parts & Performance location. Please bring the product and proof of purchase.

2. Online Returns:

For online purchases, customers must contact our customer service team at 07 3841 6023 to initiate the return process. Return shipping costs for change of mind returns are the responsibility of the customer.

3. Assessment:

All returned products will be assessed to ensure they meet the conditions outlined in this policy.

Exclusions and Limitations

1. Gift Cards:

Gift cards are non-refundable and cannot be exchanged for cash.

2. Third-Party Products:

Products purchased from third-party sellers or marketplaces are not covered by this policy. Customers must contact the seller directly.

3. Warranties:

Manufacturer warranties may apply to certain products. Please refer to the warranty documentation provided with the product.

Contact Information

For any questions or concerns regarding returns, please contact us at:

Policy Updates

Lee’s Spare Parts & Performance reserves the right to amend this policy at any time. Any changes will be communicated via our website or in-store.
Effective Date: 22/10/2025